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Frequently Asked Questions (FAQs)

  • Shipping FAQs

    • Why did I not get Free Shipping, as you advertised?
    • If I order now, when will I receive it?
    • Do you ship to P.O. boxes?
    • Does Costumes4Less.com ship internationally? How long does this take generally?
    • How soon will I receive my order?
    • How are shipping charges calculated?
    • I ordered two items at the same time. I've received one but not the other. Why?
    • When should I place my order to be shipped out on the same day?
    • Can I upgrade my shipping option after placing the order? How?

  • Return and Exchange FAQs

    • I am not happy with the costume I received. What should I do?
    • What items are non-returnable?
    • How should I return a costume?
    • Am I responsible for the shipping cost if I return a costume?
    • Does Costumes4Less.com® charge a restocking fee for returned items?

  • Shopping FAQs

    • Where do I enter the Coupon Code?
    • Do you sell wholesale? What kind of price discount can I expect?
    • How do I search for a costume?
    • How do I find out more about a costume?
    • How do I check availability of an item on your website?
    • Are all the costumes I see on your website currently in stock?
    • How do I determine the size I need?
    • Do you accept bulk orders?
    • Do you accept purchase orders?
    • What is your low price guarantee?
    • How can you maintain these low prices? There must be a catch!
    • How can I use my store credits while placing an order online?
    • Do you have any physical store? Can I pick up the costume myself?
    • Can you send a catalog & price list?
    • After placing the order I did not get any confirmation number. The screen went blank. What should I do now?
    • Where on the Web site do I enter the coupon code?

  • Payment FAQs

    • How do I make changes to my order?
    • Can I make a purchase using a check or money order?
    • What payment options are available when placing my order?
    • Will I get my order faster if I place a payment over the phone?
    • Do you accept Debit Cards?
    • Can I place an order using my bank account?

  • Order Status FAQs

  • Privacy Practice FAQs

    • How secure is my personal information when I shop at Costumes4Less.com®?
    • What is Costumes4Less.com's privacy policy?

If you have a question that is not listed above click here to contact us.
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