We want you to be satisfied!
All Return requests must be made within 30 days from the date of the the order and within 20 days from the date of delivery. In order to Exchange an item,
you still need to place a Return request. Please use our online procedure for obtaining Return Authorization. There is no need to make a telephone call.
Our online system will ask you the reason for returning and will also give you the correct warehouse address where the product should be sent.
If you received the wrong item by mistake, whether it be the wrong style, color, or size,
we will exchange it for the correct item and we will pay the shipping costs.
If the product has a manufacturing defect, we will exchange it and pay the shipping costs.
If you want to return the item and do not want an exchange, we will refund the cost minus a 15% restocking fee (minimum $5),
provided that it is in original packaging in sellable condition. Shipping charges are not refunded.
In order to Exchange, place a new order for the correct item/size using the same email address as you did on the order being returned.
Our system will recognize that you are exchnaging and it will issue the refund accordingly.