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Shipping FAQs
- I chose
Standard shipping but paid more than $5.95 which you are advertising. Why?
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There are two cases when we charge more than $5.95 for Standard domestic Shipping:
1: Your order is shipping from one
or more warehouses. Or
2: One or more of the items weighs
is heavy or bulky (eg Props)
Our system informs you which warehouse the items will ship from. Also the system
informs when an item is marked as bulky or heavy.
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- If I order now,
when will I receive it?
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- Do you ship to
P.O. boxes?
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Our primary shipping carrier, UPS, does not ship to P.O box addresses. We need a
physical street address for shipping.
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Does Costumes4Less.com ship internationally? How long does this take generally?
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In order to better serve and support our customers located outside of the United
States, we have partnered with Bongo International to fulfill our international
orders. Bongo provides our international visitors with their own US forwarding address
to which all orders can be sent. Once you have completed your order, we will ship
your items to the Bongo warehouse for export to your country and home address. Your
new US address will allow you to purchase goods from other US retailers as well.
Consolidating all US purchases into one shipment can save you up to 82% off typical
international shipping rates.
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How soon will I receive my order?
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Depending on when you place your order and the shipping methods you selected during
the checkout phase of your transaction, you could have your costume tomorrow.
Click here to see various options.
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How are shipping charges calculated?
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Shipping charges largely depend the shipping method chosen during the checkout phase
of the order. Some bulky and heavy items incur higher charges. If you order more
than one item at a time, you save on shipping costs. However, if you order items
that ship from multiple warehouses, the savings may be reduced. During the checkout
the shipping costs breakdown can be seen by touching your mouse on "shipping calculation".
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I ordered two items at the same time. I've received one but not the other. Why?
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At times it may be necessary to ship items in your order from two separate warehouses.
Depending on the location of the warehouses, part of your order may be delayed in
transit by a few days. Our system provides individual tracking number for each shipment.
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When should I place my order to be shipped out on the same day?
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As early in the morning as possible. Any orders placed by noon are generally shipped
same day. When all orders cannot be shipped same day, priority is given to "Next
Day" orders and "2 day" orders.
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- Can I upgrade my shipping option after placing the order? How?
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Usually this is not possible due to our automated systems. Our automated systems
are needed to provide the efficiency of our shipping operation so that we can ship
fast and keep costs low.
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Return and Exchange FAQs
- I
am not happy with the costume I received. What should I do?
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Your satisfaction is important to us. In spite of our best efforts, occasionally
mistakes do happen. Please
Click here to read details of how to handle such situations. There
is no need to make a telephone call. All requests for a return or exchange must
be made online using step by step procedure for obtaining Return Authorization.
Here you will have opportunity to request replacement items as well as receive instructions
for returning the item to us.
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What items are non-returnable?
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Items that have been opened and not in their original package are not returnable.
Items ordered between October 1 and October 31 are non-returnable. Also wigs and
Lingerie items are not returnable.
Click here to learn more about our return policy.
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- How
should I return a costume?
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Returning a costume is easy! Simply follow our online procedure for Return Authorization
and then mail the costume back to us.
Click here to learn more about our return policy and procedure.
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Am I responsible for the shipping cost if I return a costume?
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If you return a costume because it doesn't fit or because you're not happy with
the style or color, you are responsible for the shipping costs associated with the
item. If you received the wrong costume by mistake or if the item contains a manufacturing
defect, we will pay all shipping charges associated with the item.
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Does Costumes4Less.com® charge a restocking fee for returned items?
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We recharge a 15% restocking fee (minimum $5) only if you return an item and prefer
not to receive a replacement. This policy was necessary so that we can maintain
overall low prices.
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Shopping FAQs
- Why is it important to purchase my Halloween costume and accessories
early?
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To ensure that you receive the best possible sizing and style options, you should
begin your search for the perfect Halloween costume early. Our new stocks are in
warehouse during early August. While we stock a massive inventory of costumes in
a wide array of sizes throughout the year, popular costumes tend to sell out more
quickly the closer we get to Halloween. To ensure that you are able to purchase
the right costume in the right size, we kindly ask that you purchase your costumes
and accessories in advance.
Purchasing your costume early also allows for the possibility of the return or exchange
of a costume that doesn't fit properly because, like most other costume retailers,
we are unable to accept returns or exchanges during the peak costume shopping season
(October 1 - October 31).
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How do I search for a costume?
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For your convenience, we offer multiple ways to search for a costume. If you already
have an idea of the style of costume you would like to purchase, you may perform
a specific search by entering the item's Style number into the search box on the
Costumes4Less.com main page. You can also type in a keyword and the system will
find all products with that word in the name or description.
If you're unsure of the style of costume you'd like to purchase, you can browse
our inventory by using the tabs located on the left-hand side of our main page.
Simply select a category and use the drop down menu to narrow the options down.
We also have a "
Costume Ideas" page where you can look for different categories and
themes.
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- How
do I find out more about a costume?
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To learn more about a costume or accessory, simply left-click in it. A new page
will open with the item's description, photograph, price, and other important information.
If the product page does not answer your question, you can click on "I have a question
about this product".
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How do I check availability of an item on your website?
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Yes. We only show those products which are currently in stock. We strive to update
our inventory frequently to ensure that every costume you see on our website is
in stock and ready to be shipped. If the item is out of stock, the system will not
allow it to be ordered. With over 18,000 items at multiple warehouses in the country,
sometimes (rarely) we do encounter situations where you order an item and it cannot
be fulfilled.
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- Are
all the costumes I see on your website currently in stock?
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We strive to update our inventory frequently to ensure that every costume you see
on our website is in stock and ready to be shipped.
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How do I determine the size I need?
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If a costume is available in multiple sizes, we display those options on the product
page. If you are unsure or between sizes,, it is best to order one size larger than
that of your everyday, street clothes. While costume manufacturers produce costumes
made of high quality materials that are designed to stretch and accommodate most
adults and children, sizes vary with each manufacturer. We try to make the sizing
information for all costumes available on our web site. It is best to order a costume
that is a little large and roomy than one that is too small and uncomfortable.
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- Do you
accept bulk orders?
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Yes! In order to qualify for a special discount for large orders, continue your
online shopping and click "save order" during the checkout stage of the transaction.
Your order will be saved under your email address and we will then look it over
and decide if a discount can be applied. We will then contact you via email as soon
as possible with instructions on how to complete your purchase.
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- Do you accept purchase orders?
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Typically, all orders must be prepaid using a valid credit card, Paypal or Google
Checkout account. However, we do make exceptions when dealing with bona fide Government
agencies and Public Schools, but only if the order is over $100.00. Please fax your
purchase order to: (562) 286-8022 or mail it to:
Costumes4Less.com
7625 Rosecrans Avenue #3
Paramount, CA 90723
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What is your low price guarantee?
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Our low price guarantee sets us apart from other costume retailers because we will
match any competitor's price AND give you a 10% discount if you find one of our
costumes at a lower price anywhere else. Click here to learn more about our low-price guarantee.
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- How can you maintain these low prices? There must be a catch!
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We keep our costs under control. We do not engage in any wasteful advertising or
marketing gimmicks. We do not print any catalogs. We do not have any physical store.
All items ship direct from manufacturer's or distributors' warehouse.
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How can I use my store credits while placing an order online?
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When you get store credits from us you will get a link to login. Click on the link
and login. Use redeem store credits option and proceed with your order. At the time
of check out the credits will automatically get deducted from the total cost of
the order.
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Do you sell wholesale? What kind of price discount can I expect?
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We are in online retailing business. While we don't sell wholesale, we can offer
attractive discounts when you order large quantities. For this, you can "save" the
order first and E mail us requesting for discount. We will review and apply the
possible discount and will send you an E mail. You can then login and place the
order.
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Do you have any physical store? Can I pick up the costume myself?
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We do not have any physical store. Our website in the only store we have. That's
how we can keep our costs low. Our warehouses don't have any facility for "pick
up" or "will call". All orders must be shipped directly from the warehouse.
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Can you send a catalog & price list?
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We do not print any catalogs or price lists. Our web site is our catalog and it
is always maintained up-to-date. That's how we can maintain our low price policy.
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- After placing the order I did not get any confirmation number. The
screen went blank. What should I do now?
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Most likely, the order did not get processed and your credit card did not get charged.
Please
notify us by clicking here and include as many details as you can and then
try place the order again
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I added items to my shopping cart. But when I proceed to checkout, it shows zero
items in cart.
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Most probably, this means that there is a problem with your settings on your browser
(Internet Explorer or Firefox or whatever browser software you are using). This
is preventing you from doing any online shopping.
You need to change settings on your browser to enable "cookies". If this still doesn't
help, please let us know.
Internet Cookies are a small piece of data stored locally by your browser that saves
information and helps identify you to web sites upon subsequent visits. Cookies
are like little identification cards passed out by web sites. Like conventional
ID cards, cookies are carried with the user, they store information to help identify
you, and they expire at a certain date and then must be reissued. Enabling cookies
depends on the browser and operating system you are using.
To enable cookies, follow the instructions below for the browser version you are
using.
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Mozilla Firefox (1.0 final release and earlier)
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Go to the "Tools" menu.
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Select "Options".
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Select the "Privacy" icon in the left panel.
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Check the box corresponding to "Allow sites to set cookies".
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Click "OK" to save changes.
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Netscape 7.1/Mozilla 5.0
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Select "Preferences" from the Edit menu.
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Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
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Under "Privacy & Security", select "Cookies."
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Select "Enable all cookies".
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Click "OK"
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Windows IE 6.x Browser
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Select Tools
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Select Internet Options
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Select the Privacy tab.
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Select Advanced
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Deselect override automatic cookie handling button
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Click on the OK button at the bottom of the screen.
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Click OK to exit
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Windows IE 5.x Browser
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Go to Tools on the menu bar
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Pick Internet Options
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Click the Security tab
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Select the Custom Level tab
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Under "Allow Cookies that are stored on your computer" click "Enable"
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Under "Allow per-session cookies (not stored)" click "Enable"
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Select OK, Yes you want to save the settings
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If this doesn't solve the problem, please let us know
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- Where
on the Web site do I enter the coupon code? I don't see it anywhere during the checkout
process.
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If you have a printed coupon, it should have these instructions: go to http://www.costumes4less.com/coupon.aspx
to start your shopping.
If you have electronic coupon, then you need to click on the link provided and it
will take you to
http://www.costumes4less.com/coupon.aspx with coupon code already
filled in. The coupon amount will automatically show up during checkout. During
the checkout process, we do not have a facility to enter coupons.
This is the only way our coupons can be utilized.
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Payment FAQs
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How do I make changes to my order?
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As soon as you place your order, we send the information to our warehouse. Unfortunately,
we cannot make changes to or cancel your order after it has reached our warehouse.
If our warehouse is unable to fulfill your order, we'll notify you and give you
the option to make changes to or cancel your order.
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Can I make a purchase using a check or money order?
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Absolutely! Simply mail your order details along with your check or money order
to:
Costumes4Less.com®
7625 East Rosecrans Avenue #3
Paramount, CA, 90723.
*Note: If paying by check, please be aware that your order will not be complete until
the check clears our bank.*
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What payment options are available when placing my order?
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We offer several payment options to accommodate you! You may pay by credit card
using our secure server, or via Paypal or Google Checkout or by fax or phone using
a valid credit card, or by mail using a check or money order. We also offer e-check
facility (you enter your check information into our system.)
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Will I get my order faster if I place a payment over the phone?
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Not at all! Orders placed over the phone go through the same system as orders placed
online. Our online ordering is safe and secure. We think online ordering is more
accurate as it reduces the possibilities of errors that can occur on phone orders.
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- Can I place an order using my bank account or through money order?
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Order Status FAQs
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How do I check the status of my order?
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To check the status of your order, simply log back in to our website. Your order
is automatically saved under your email address and we link the information directly
to UPS so you'll always know the status of your order, even when it's in transit.
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Privacy Practice FAQs
- How secure
is my personal information when I shop at Costumes4Less.com®?
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Your personal information and transaction details are kept strictly confidential.
We never sell, rent, or give your information to any third parties. Furthermore,
we do not even store your credit card information on our system. Your credit card
payment is processed instantly via our SSL servers and then we only store the last
4 digits of the credit card.
Every credit card purchase you make through Costumes4Less.com® is covered by our
Safe Technology Guarantee.
Safe Technology: We use the industry's leading payment gateways to ensure that all
information submitted through our site is kept safe and confidential. Authorize.Net,
Paypal, and Google Checkout use the best security technology available to enable
encryption of your credit card number so that third parties cannot intercept the
information as it travels over the Internet.
Guarantee Details: Under the Fair Credit Billing Act, your bank cannot hold
you liable for more than $50.00 of fraudulent charges. If your card is used for
purchases at Costumes4Less.com without your authorization, we will cover up to $50.00
of liability on your behalf. If your credit card is ever used without your authorization,
you must notify your credit card issuer in accordance with its fraudulent usage
rules and procedures.
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What is Costumes4Less.com's privacy policy?
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Costumes4Less.com® sincerely values your business and your trust. This is why we
never share your email address with any outside personnel.
We use your email address to send you information regarding your order (order confirmation,
order processing, and tracking number). Occasionally, we may email coupons or special
discount offers to you. If at any time you no longer wish to receive promotional
offers from us, simply reply to the email and place "Unsubscribe" in the subject
line.
We do not even store your credit card information on our system. Your credit card
payment is processed instantly via our SSL servers and then we only store the last
4 digits of the credit card.
Because we take System Security very seriously, we do everything possible to protect
your personal information. Your IP address is stored for auditing purposes and will
be used for security reasons only when necessary. Thank you for your business and
your trust!
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