• Min $50 purchase
  • Economy Domestic Shipping only
  • All products must ship from same warehouse
  • No overweight or bulky items as part of the order
 
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Customer Service Center Lobby

Our state-of-the-art Customer Service Center is here to help. Without the need for a phone call, you will find that all the information available here. Once you login, you will also see all the specific information about your order. Even returns and exchanges can be handled here without the need for a phone call. Messages sent through here are answered promptly and efficiently by our senior service representatives usually within a few hours.

Please click here for answers to Frequently Asked Questions (FAQs).



 How To Order

Best way to Order: To help us ensure maximum accuracy and efficiency when fulfilling your order, we recommend that you place your order online using our safe & secure system. It is easy and it is 100% secure. We use Authorize.net Payment Gateway for processing credit card payments. Your credit card is charged immediately and an order confirmation email is sent. This email contains instructions for tracking and following up on your order. Only last 4 digits of your credit card information are stored in our system.
We also offer these alternative payment methods: Google Wallet, Paypal and Checkout by Amazon.

If you prefer to use other ordering methods, we're always happy to offer these choices:

Ordering by Phone: Place your order by phone by calling our toll free customer service center at 1-888-7COSTUME (1-888-726-7886). Customer service representatives are always available to take your call from 8:30 a.m. to 5:00 p.m. PST Monday thru Friday and often after hours and on weekends as well. You will need a valid credit card.

Making a Purchase by Check or Money Order: If you prefer to make your purchase by check or money order, please mail your check or money order to Costumes4Less.com, 7625 East Rosecrans Avenue #3, Paramount, CA 90723. Please include the order details and the mailing address to which you prefer to have your purchase shipped. You can use our online system upto the point of checkout and then print that page and send to us along with your check or money order.

Note: If paying by check, your order will be shipped after your check has cleared.

Bulk Orders: In order to qualify for a special discount for some large orders (Quantities of 10 or more of a single item AND total order value of $500 or more), continue your online shopping and click "save order" during the checkout stage of the transaction. Your order will be saved under your email address and we will then look it over and decide if a discount can be applied. We will contact you via email as soon as possible with instructions on how to complete your purchase.

Purchase Orders: We accept purchase orders only from bonafide Government agencies and Public Schools; and, only if the order is over $200.00. If you are starting a new account with us, there may be a delay due to credit checks. Please fax your purchase order to (562) 286-8022 or mail it to Costumes4less.com®, 7625 Rosecrans Avenue #3, Paramount CA 90723. You can use our online system up to the point of checkout and then print that page and send to us along with your Purchase Order.



 Returns And Exchanges:

Click here to obtain Return Authorization

We want you to be satisfied!

Returns and Exchanges

All Return requests must be made within 30 days from the date of the the order and within 20 days from the date of delivery. In order to Exchange an item, you still need to place a Return request. Please use our online procedure for obtaining Return Authorization. There is no need to make a telephone call. Our online system will ask you the reason for returning and will also give you the correct warehouse address where the product should be sent.

  1. If you received the wrong item by mistake, whether it be the wrong style, color, or size, we will exchange it for the correct item and we will pay the shipping costs.

  2. If the product has a manufacturing defect, we will exchange it and pay the shipping costs.

  3. If you want to return the item and do not want an exchange, we will refund the cost minus a 15% restocking fee (minimum $5), provided that it is in original packaging in sellable condition. Shipping charges are not refunded. Any discounts given on the original order are also taken back.

In order to Exchange, place a new order for the correct item/size using the same email address as you did on the order being returned. Our system will recognize that you are exchanging and it will issue the refund accordingly.

Click here to obtain Return Authorization



 Cancellations & Changes to Orders:

Click here to view your order status or cancel your order

Once your order has been picked up by the warehouse, we are unable to make changes or cancel the order. Typically, our warehouses pick up orders 2 to 3 times a day. The exception to this is our North Carolina Warehouse which processes orders immediately as soon as you hit the "submit" button. Those orders cannot be changed or canceled, once placed.

If, for any reason, we are unable to ship your order, our warehouse will place your order in "Hold" status. Only in this situation, we can a change or cancel your order.

If your order is eligible for cancellation, you can do it directly after logging in. The refund is processed instantly when the order is canceled.

Click here to view your order status or cancel your order



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