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Our state-of-the-art Customer Service Center is here to help. Without the need for
a phone call, you will find that all the information available here. Once you login,
you will also see all the specific information about your order. Even returns and
exchanges can be handled here without the need for a phone call. Messages sent through
here are answered promptly and efficiently by our senior service representatives
usually within a few hours.
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Please click here for
answers to Frequently Asked Questions (FAQs).
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How To Order
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Best way to Order: To help us ensure maximum accuracy and
efficiency when fulfilling your order, we recommend that you place your order
online using our safe & secure system. It is easy and it is 100% secure.
We use Authorize.net Payment Gateway for processing credit card payments. We also
accept payments via Paypal and Google Checkout. When you place your order online,
your credit card is charged immediately and an order confirmation email is sent.
This email contains instructions for tracking and following up on your order.
If you prefer to use other ordering methods, we're always happy to offer these choices:
Ordering by Phone: Place your order by phone by calling
our toll free customer service center at 1-888-7COSTUME (1-888-726-7886).
Customer service representatives are always available to take your call from 8:30
a.m. to 5:00 p.m. PST Monday thru Friday and often after hours and on weekends as
well. You will need a valid credit card.
Making a Purchase by Check or Money Order: If you prefer
to make your purchase by check or money order, please mail your check or money order
to Costumes4Less.com, 7625 East Rosecrans Avenue #3, Paramount, CA 90723. Please
include the order details and the mailing address to which you prefer to have your
purchase shipped. You can use our online system upto the point of checkout and then
print that page and send to us along with your check or money order.
Note: If paying by check, your order will be shipped after your check has cleared.
Bulk Orders: In order to qualify for a special discount
for some large orders (Quantities of 10 or more of a single item AND total order
value of $500 or more), continue your online shopping and click "save order" during
the checkout stage of the transaction. Your order will be saved under your email
address and we will then look it over and decide if a discount can be applied. We
will contact you via email as soon as possible with instructions on how to complete
your purchase.
Purchase Orders: We accept purchase orders only from bonafide
Government agencies and Public Schools; and, only if the order is over $200.00.
If you are starting a new account with us, there may be a delay due to credit checks.
Please fax your purchase order to (562) 286-8022 or mail it to
Costumes4less.com®, 7625 Rosecrans Avenue #3, Paramount CA 90723.
You can use our online system up to the point of checkout and then print that page
and send to us along with your Purchase Order.
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Click here to see FAQs (Frequently Asked Questions)
pertaining to Ordering.
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Our Low Price
Guarantee:
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We are serious about maintaining low prices without compromising on quality of products.
That is why we offer this unique bonus program. If you find any of our products
selling anywhere at a lower price, we'll more than match any competitor's price!
We'll pay you 110% of the difference!! (Click
here for complete details.!) You can claim this either before or after placing
your order.
Either way, you will get the benefit of our guarantee.
Please read below to explore
How do we maintain these Low Prices?
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Returns And
Exchanges:
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Click here to obtain Return Authorization
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We want you to be completely satisfied with your purchase, however, we also need
to maintain our low-price policy. All Return requests must be made within 30 days
from the date of the the order and within 20 days from the date of delivery.
Please use our online
procedure for obtaining Return Authorization. There is no need to make a
telephone call. Our online system will ask you the reason for returning
and will also give you the correct warehouse address where the product should be
sent
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If you received the wrong item by mistake, whether it be the wrong style, color,
or size, we will exchange it for the correct item and we will pay the
shipping costs.
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If the product has a manufacturing defect, we will exchange it
and pay the shipping costs.
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If upon visual inspection you decide that you want to exchange it for another
size or another style, you need to place a new order using the same
email address and return the old order. We will issue full refund on the Returned
order, provided that it is in original packaging in sellable condition.
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If you want to return the item and do not want an exchange, we
will refund the cost minus a 15% restocking fee (minimum $5), provided that it is
in original packaging in sellable condition. Shipping charges are not refunded.
Click here to obtain
Return Authorization
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Click here to see FAQs (Frequently Asked Questions)
pertaining to Returns & Exchanges.
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Cancellations &
Changes to Orders:
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Click here
to view your order status or cancel your order
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Once your order has been picked up by the warehouse, we are unable to make changes
or cancel the order. Typically, our warehouses pick up orders 2 to
3 times a day. The exception to this is our North Carolina Warehouse which processes
orders immediately as soon as you hit the "submit" button. Those orders cannot be
changed or canceled, once placed.
If, for any reason, we are unable to ship your order, our warehouse will place your
order in "Hold" status. Only in this situation, we can a change or cancel your order.
If your order is eligible for cancellation, you can do it directly after logging
in. The refund is processed instantly when the order is canceled.
Click here to view your order status or cancel
your order
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Click here to see FAQs (Frequently Asked Questions)
pertaining to Cancellations and changes to orders.
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Shipping
Information & Rates
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» If I order now, when will I receive it?
The total delivery time for your order is the period of time from when you place
your order until the time you receive it. It is comprised of two parts: the Warehouse
Lead time and the Shipping Transit time.
The Warehouse lead time is the time from when you submit your order to when the
item leaves the warehouse. Warehouse lead time varies from one warehouse to another.
Depending on the product you order, our website indicates which warehouse it will
ship from.
Shipping Transit Time is from when the item leaves the warehouse to when it arrives
at your door. The Shipping transit time is guaranteed and depends on the shipping
method you choose - 3 Day (expedited), 2 day air, Next Day, Next day with Saturday
Delivery.
Various products are stocked and shipped from different warehouses. When you placed
the order online, the system tells you which warehouse(s) your product(s) will ship
from.
During the checkout process, after you have selected your products, we also
show the estimated arrival date.
» Shipping Costs
Following Shipping costs apply to most items we carry, which weigh less than 2 lbs
and fit in a standard box.
Additional shipping cost applies to items are that are big or heavy. These are shown
during checkout.
Also, additional shipping costs will apply when your order items which need
to be shipped from different warehouses. For each product we carry, we show you
which warehouse it will ship from.
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US Domestic
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AK (Alaska) and HI (Hawaii)
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U.S. Territories (Puerto Rico and U.S. Virgin Islands)
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APO/FPO Addresses - U.S. Military Bases in Foreign Countries
Not all our warehouses
have the capability to ship to APO/FPO addresses. When you place the item in shopping
cart, the system will tell you which warehouse the item will ship from and whether
it can be shipped to APO/FPO address
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Canada
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International Shipping
We have partnered
with Bongo International to fulfill our international orders. When you place an
order online at Costumes4less.com, during the checkout process, you will be automatically
directed to Bongo Website where you will complete the checkout and payment. We will
ship the order to Bongo in US and they will ship it to you. More detailed info about
international shipping is available at Bongous.com.
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Click here to see FAQs (Frequently Asked Questions)
pertaining to Shipping information.
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Click
here to contact us
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