Customer Service Center Lobby

We are serious about maintaining low prices without compromising on quality of products. That is why we offer this unique bonus program. If you locate our costumes or accessories at a lower price elsewhere, we'll match the price AND give you a 10% discount! (Click here for complete details !) You can claim this either before or after placing your order. Either way, you will get the benefit of our guarantee.

Click here to obtain Return Authorization

We want you to be completely satisfied with your purchase; however, we also need to maintain our low-price policy. To learn more about how we handle returns and exchanges, please see the following information.

All requests for returns or exchanges must be made within 10 days of receiving the merchandise. Please use our online procedure for obtaining Return Authorization. There is no need to make a telephone call. Our online system will ask you the reason for returning and will also give you the correct warehouse address where the product should be sent

1. If you received the wrong costume by mistake, whether it be the wrong style, color, or size, we will exchange it for the correct costume and pay the shipping costs on your behalf if the item is returned to us within 10 days of receipt.

2. If your costume has a manufacturing defect, we will exchange it and pay the shipping costs on your behalf if the item is returned to us within 10 days of receipt.

3. If the merchandise was damaged during transit, please contact us immediately. We will arrange for a replacement to be shipped to you and we'll give you instructions for returning the damaged item or items.

4. If upon visual inspection the item appears to be the wrong size, we will exchange it for a different size if the item is returned to us within 10 days of receipt. You must pay all applicable shipping charges associated with the item.

5. If upon visual inspection, you don't like the costume, we will exchange it for a different style if we have one in stock and only if you return the item within 10 days of receipt. Shipping costs will not be refunded.

6. If you want to return an item and do not want an exchange, we will refund the cost minus a 15% restocking fee (minimum $5), provided the item or items are returned in their original, unopened packaging within 10 days of receipt. Shipping costs will not be refunded.

During Halloween Season (Oct. 1 to Oct. 31), all items purchased at Costumes4Less.com are non-returnable. This is why it is important to buy your costume as early as possible. Purchasing your costume early also allows for greater style, size, and color options.

Click here to obtain Return Authorization

Click here to view your order status or cancel your order

Once your order has been picked up by the warehouse, we are unable to make changes or cancel the order. Typically, our warehouses pick up orders 2 to 3 times a day. The exception to this is our North Carolina Warehouse which processes orders immediately as soon as you hit the "submit" button. Those orders cannot be changed or canceled, once placed.

If, for any reason, we are unable to ship your order, our warehouse will place your order in "Hold" status. Only in this situation, we can a change or cancel your order.

If your order is eligible for cancellation, you can do it directly after logging in. The refund is processed instantly when the order is canceled.

Click here to view your order status or cancel your order

Every credit card purchase you make through Costumes4Less.com® is covered by our Safe Shopping Guarantee:

Safe Technology: We use the industry’s leading payment gateways to ensure that all information submitted through our site is kept safe and confidential. Authorize.Net, Paypal, and Google Checkout use the best security technology available to enable encryption of your credit card number so that third parties cannot intercept the information as it travels over the Internet.

Data Security:  Immediately after you submit your credit card information, your transaction is transmitted in real-time so your credit card information is never stored on our database.

Guarantee Details: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your card is used for purchases at Costumes4Less.com without your authorization, we will cover up to $50.00 of liability on your behalf. If your credit card is ever used without your authorization, you must notify your credit card issuer in accordance with its fraudulent usage rules and procedures.

Costumes4Less.com® sincerely values your business and your trust. This is why we never share your email address with any outside personnel.

We use your email address to send you information regarding your order (order confirmation, order processing, and tracking number).  Occasionally, we may email coupons or special discount offers to you. If at any time you no longer wish to receive promotional offers from us, simply reply to the email and place “Unsubscribe” in the subject line.

Your credit card information is safe with us. Your payment is processed in real time from the moment you submit your order. After your payment has been accepted, we only store the last 4 digits of your credit card number on our system. Our system to designed to delete your credit card information the moment your payment is accepted.

Because we take System Security very seriously, we do everything possible to protect your personal information. Your IP address is stored for auditing purposes and will be used for security reasons only when necessary. Thank you for your business and your trust!

Click here to contact us