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Problem with your order? Or just need information? Our state-of-art Customer Service Center ensures greater accuracy and allows you to get all the information about your order directly and securely! Your messages sent through here will be handled directly by our senior reps and you will have an answer within hours. Even Returns & Exchanges can be handled without requiring a phone call. We also have limited phone service, if you prefer to talk to a live person. |
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How To Order |
| How to order: Our systems
are primarily geared to online ordering with credit card payments.
To ensure maximum accuracy and efficiency, place your order here online using your credit card. We use “authorize.net” – one of the most secure payment
processing system available on the Internet. We also have automated
order tracking tools that link with UPS, so that you will always
know the exact status of your order by checking back on our website.
If
online ordering does not suit you, we also offer these additional
options:
* Ordering by Fax: You will need to provide the order
details along with your credit card information and fax to us
at (562) 286-8022. If you provide an email address also, the confirmation
will automatically be emailed to you.
* Ordering by Phone: Please call (Toll Free) 1-888-7COSTUME (1-888-726-7886) during 8:30 am to 5:00 pm PST Mon-Fri only.
* Paying by Check or Money Order: If you want to pay by check or Money Order, please mail your check or money order to Costumes4Less.com 7625 East Rosecrans Avenue #3 Paramount, Ca 90723 USA. Please be sure to include all details regarding your order. If paying by check, your order can only be shipped after your check is cashed.
* Bulk Orders/Special Orders: In order to get a special discount or quote for large orders, please follow this procedure: Continue with online shopping as if you are placing an order. During checkout stage, choose "save order" instead of "checkout". This order will be saved under your email address. We will then be able to look at it and decide if any discount can be offered. Alternative, you may also send a detailed email to bulkorders@costumes4less.com, describing the items, colors, sizes, quantities, date by which you need those items and any other requirements or questions you may have. In any case, we will contact you back via email, so that you may complete your purchase.
* Purchase Orders: As a general rule, all orders need to be prepaid using Credit Card, Paypal or Google Checkout. We make exceptions (and accept purchase orders) only from bona fide Government agencies and Public Schools and only if the order amount is more than $100. Please fax your purchase order to (562) 286-8022 and/or mail to: Costumes4less.com 7625 Rosecrans Avenue #3, Paramount, CA 90723.
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Returns And Exchanges: |
Click here to obtain
Return Authorization |
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We want you to be totally satisfied
with your purchase.
But we also need to maintain our low cost policy. With that in mind, here is our Return and Exchange Policy:
All requests for returns/exchanges must be made within 10 days of receiving the merchandise. There is no need to make a phone call. Simply use our online procedure (required) for obtaining Return Authorization & Instructions prior to returning the item.
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If we sent you the wrong costume (wrong style,
color or size), we will exchange it for the right costume. You must return it within 10 days. We will pay the shipping costs.
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If it has a manufacturing defect, we will exchange it. You must return it within 10 days. We will pay the shipping costs.
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If the costume was damaged in transit
by UPS, please contact us immediately. We will arrange to send a replacement and give you instructions for returning the merchandise.
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If upon visual
inspection, it looks like the size won’t fit, we will exchange it for a different size. You must return it within 10 days. You will pay the shipping costs.
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If upon visual
inspection you don’t like the costume, we will exchange it for a different style that we may have in stock. You must return the original costume within 10 days. Shipping costs are not refunded.
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If you want to return a costume and do not want an
exchange (e.g. there may be no time left to receive
a substitute costume), we will refund the cost minus 20% restocking
fee, provided it is returned in original packing and has not
been worn at all. You must return the original costume within 10 days. Shipping costs are not refunded.
If you are buying a costume for a special party, and if you want to use Return or Exchange privileges, then you must buy early enough, so that in case you need to exchange the costume,
there will be enough time available.
During Halloween Season (Oct 1 to Oct 31) following additional
restrictions apply:
Any items purchased during the month of October are not returnable. That is why it is safer to buy your Halloween Costume in September to ensure your choice of style and also allow for the possibility of exchange, if necessary.
Click here to obtain
Return Authorization |
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Cancellations: |
Click here to cancel your
order |
An order that has just been placed and has not yet been processed by our warehouse can be cancelled for a full refund with no questions asked.
Once our system sends the order to warehouse, our automated systems do not allow us to change or cancel the order.
If your item cannot be shipped for any reason, our warehouse will put your order on "Hold" and then you'll be able to cancel it or make any changes and resubmit the order. |
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Shipping Information & Rates |
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Any orders received by noon are shipping same day. All orders are shipping within 24 hours. The transit time (guaranteed) after we ship depends on the shipping method you choose - 3 Day (expedited), 2 day air, Next Day, Next day with Saturday Delivery. Have a happy Halloween!!
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These shipping costs apply to most items we carry, which weigh less than 1.5 lbs and fit in a standard box. Additional shipping cost applies to items are that are big or heavy. Also, additional shipping cost will apply when your order items which need to be shipped from different warehouses. These costs are shown during the checkout process.
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| US Domestic |
| Shipping Options |
* Add warehouse lead time to the following estimates. The carrier lead time starts after the package leaves our warehouse. |
First Item |
2nd and 3rd item |
Additional item |
| Standard |
Up to 5* business days. Least expensive choice. |
$8.99 |
$2.99 each |
$1.99 each |
| Expedited |
Guaranteed 3* business via UPS |
$12.49 |
$3.99 each |
$2.99 each |
| 2 Day Air |
Guaranteed 2* business days via UPS |
$19.99 |
$4.99 each |
$3.99 each |
| Next Day Saver |
Guaranteed next business day* via UPS |
$39.99 |
$5.99 each |
$4.99 each |
| Next Day AM Service |
Guaranteed next business day* morning via UPS |
$79.99 |
$6.99 each |
$5.99 each |
| Next day Saturday Delivery via UPS |
Guaranteed next business day* including Saturday via UPS |
$59.99 |
$6.99 each |
$5.99 each |
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| AK (Alaska) and HI (Hawaii) |
| Shipping Options |
* Add warehouse lead time to the following estimates. The carrier lead time starts after the package leaves our warehouse. |
First Item |
2nd and 3rd item |
Additional item |
| Standard |
USPS priority mail - 4 to 5 business days |
$11.99 |
$2.99 each |
$1.99 each |
| Express |
USPS Express mail 1 to 2 business days. No extra charge for Saturday delivery |
$27.99 |
$4.99 each |
$2.99 each |
| Next Day UPS Service |
Guaranteed next business day |
$49.99 |
$4.99 each |
$3.99 each |
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| Canada |
| Shipping Options |
* Add warehouse lead time to the following estimates. The carrier lead time starts after the package leaves our warehouse. |
First Item |
2nd and 3rd item |
Additional item |
| Standard |
Allow 10 business days |
$19.99 |
$4.99 each |
$2.99 each |
| Express Via Post Office Service |
Allow 4 to 5 business days |
$29.99 |
$4.99 each |
$2.99 each |
| Expedited Via UPS |
UPS worldwide expedited allow 3 business days |
$59.99 |
$4.99 each |
$2.99 each |
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| U.S. Territories (Puerto Rico and U.S. Virgin Islands) |
| Shipping Options |
* Add warehouse lead time to the following estimates. The carrier lead time starts after the package leaves our warehouse. |
First Item |
2nd and 3rd item |
Additional item |
| Standard |
Via Post Office. Allow Up to 10 business days after we ship. |
$14.99 |
$3.99 each |
$1.99 each |
| Express |
Via Post Office. Allow Up to 5 days after we ship. |
$31.99 |
$4.99 each |
$2.99 each |
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| APO/FPO Addresses - U.S. Military Bases in Foreign Countries |
| Shipping Options |
* Add warehouse lead time to the following estimates. The carrier lead time starts after the package leaves our warehouse. |
First Item |
2nd and 3rd item |
Additional item |
| Standard |
Via Post Office. Allow Up to 10 business days. |
$14.99 |
$3.99 each |
$1.99 each |
| Express |
Via Post Office. Allow Up to 5 business days. |
$29.99 |
$5.99 each |
$2.99 each |
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| All other countries |
| Shipping Options |
* Add warehouse lead time to the following estimates. The carrier lead time starts after the package leaves our warehouse. |
First Item |
2nd and 3rd item |
Additional item |
| International |
Via Post Office. Allow Up to 5 days after we ship. |
$39.99 |
$19.99 each |
$9.99 each |
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Safe Shopping Guarantee:
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Shopping at Costumes4Less.com® is extremely safe. Every credit card purchase is covered by our Costumes4Less.com® Safe Shopping Guarantee. See Guarantee details Below.
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Safe Technology: We use industry leading payment Gateways like Authorize.net, Paypal & Google Checkout. They use the best available security technology. Your credit card number is encrypted so that it cannot be read as the information travels over the Internet.
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Data Security: We do not store credit card information on our data base at all. The information is transmitted and processed in real time as you hit submit button.
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Guarantee Details: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Costumes4Less.com® while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Our Privacy Policy: |
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We at Costumes4less.com® value your business, and your trust. We will never share your e-mail address or any outside personnel.
Your e-mail address is used for sending you information regarding your order (order confirmation, order processing, and tracking number). We may e-mail you coupons or discount offers in the future. If you do not wish to receive such promotional offers from us, simply reply to the first such mailing with 'Unsubscribe' as the subject along with the original e-mail message.
Our system does not store credit card information. The payment is fully processed in real time when you hit "submit" and then we store only the last 4 digits of your credit card on our system.
We take System Security very seriously and do everything possible to protect your information. That is why we capture and store your IP address. This information is captured for audit purposes only and will be used only if necessary for security reasons. We know you are counting on us and we thank you for your business and your trust.
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